Returns & Refunds
Items Damaged in Transit
If any items are damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our trade customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back, we'll issue a replacement or full refund to you and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault (please note that for our business customers, this is 2 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once we receive your item back, we'll issue a full refund for the item. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to trade customers) We may charge a restocking fee (15%) unless otherwise agreed.
Need to return an item?
You can request a return by emailing us via the contact form.